Support
How can we help?
Support is by email. Write to the address below and we reply within 2 business days.
Support email
contato@rotalabs.coReply within 2 business days (Monday to Friday, Brazil time).
Send emailWhat to include in your message
With this information we can solve it faster:
- The email of your RotaLabs account.
- The product: Rota.Rank or Rota.WP.
- The domain of the site involved.
- What happened and what you expected to happen.
- Screenshots, if you have them.
Frequently asked questions
Account and access
- I forgot my password. How do I get back in?
- Enter your account email on the password recovery page. If the account exists, you receive a link to create a new password. Recover password
- I can't sign in.
- Check that you are using the same email and the same sign-in method you signed up with (email and password, Google or GitHub). If it still fails, write to support with your account email. Go to sign in
Rota.Rank subscription and billing
- How do I change plans?
- In the Rota.Rank settings. Upgrades take effect immediately, with a prorated charge for the rest of the period; downgrades take effect at the end of the period already paid. Rota.Rank settings
- How do I cancel my subscription?
- Through the payment portal, which you open from the Rota.Rank settings or from My account › Billing. Cancellation takes effect at the end of the period already paid: until then the plan stays active and there is no new charge. After that, the account returns to the Free plan. Open Billing
- Where do I see invoices or change my card?
- In the Stripe payment portal, opened from My account › Billing or from the Rota.Rank settings. Open Billing
Rota.Rank robot
- RotaRank Bot is visiting my site. What does it do?
- It is the technical SEO audit robot of Rota.Rank. The robot page explains what it reads, how often and how to block it in robots.txt. About RotaRank Bot
Rota.WP
- Where do I see my Rota.WP licenses?
- In My account › Licenses, with the sites where each license is active. For a site to show up, register it in the plugin with the same email as your account. View licenses
Privacy and LGPD
- How do I export or delete my data?
- In My account › Privacy you can download your data, adjust communications and cookies, and delete your account, as provided by the LGPD (Brazil's data protection law). Account privacy
- How does RotaLabs handle my data?
- The Privacy Policy explains what data we collect, why and who we share it with. Privacy Policy
Documents and company
The services are provided by AYRLONN GALVAO FERREIRA, CNPJ 16.598.026/0001-13, headquartered at Rua da Bahia, 1148, suite 1208, Centro, Belo Horizonte, MG, Brazil, ZIP 30160-906. Contact: contato@rotalabs.co.